RTOOS's MVP is built, and we're now onboarding merchants for pilots. These Terms describe how the service works today. If you take part in a paid or scoped pilot, additional commercial terms specific to your account will be set out in your Pilot Agreement, which takes precedence over anything inconsistent here.
RTOOS is a product operated by RIXSTO (proprietor: Ritchie Pulikottil), aimed at helping Indian D2C brands reduce avoidable COD (cash-on-delivery) order failures — through order confirmation, risk flagging, and NDR (non-delivery) follow-up. The MVP is built and we're onboarding a first set of merchants for pilots; it is not yet a general-availability enterprise product.
RTOOS is intended for use by businesses (merchants), not individual consumers. By using RTOOS, you confirm that you're authorised to act on behalf of the merchant you represent and that the merchant agrees to be bound by these Terms and any applicable Pilot Agreement.
You agree not to use RTOOS to:
As a merchant, you're responsible for:
RTOOS is provided on an early-stage, "as available" basis during the pilot period. We do not guarantee uninterrupted availability, and features may change as we learn from pilots. We do not guarantee any specific reduction in RTO, COD failure, or NDR rates. Results depend on many factors outside our control, including courier performance, customer behaviour, and how a merchant acts on the information RTOOS provides.
RTOOS, including its software, design, and content, is owned by RIXSTO. These Terms don't transfer any ownership rights to you. You retain ownership of your own order and business data.
The current pilot stage may be offered free, as a manually invoiced paid pilot, or as a limited test batch, depending on what's agreed with each merchant. Where a pilot involves payment, the specific pricing, invoicing, and payment terms will be set out in your Pilot Agreement or invoice, not on this page.
We may suspend or restrict access to RTOOS if we reasonably believe your use violates these Terms, poses a security risk, or if required by law. Either party may end a pilot in line with the terms of the applicable Pilot Agreement, or, where no Pilot Agreement is in place, with reasonable notice. If there's any conflict between documents, the order of precedence is: (1) the applicable Pilot Agreement, (2) these Terms, (3) applicable law.
On termination or expiry of a pilot, merchant and customer order data will be deleted, returned, or retained only as set out in the applicable Pilot Agreement/DPA, subject to any legal, tax, or security-related retention obligations. Absent a specific term in the Pilot Agreement/DPA, we will delete or anonymise merchant and customer order data within a reasonable period after the pilot ends, except where retention is required by law.
Each party agrees to keep the other's confidential business information private and to use it only for purposes connected with the pilot or service relationship, except as required by law or as otherwise agreed in a Pilot Agreement or DPA.
To the extent permitted by law, RTOOS and RIXSTO are not liable for indirect, incidental, or consequential losses arising from use of the service, including losses related to delivery outcomes, courier performance, or business decisions made using information from RTOOS. Subject to applicable law and except in cases of fraud, wilful misconduct, or gross negligence, our aggregate liability arising out of or relating to the service for any pilot is limited to the total fees actually paid or payable by the merchant for that pilot period. Nothing in these Terms limits liability that cannot be limited under applicable law. Any exceptions to this cap for a specific merchant will be set out in that merchant's Pilot Agreement.
RTOOS may rely on third-party infrastructure and communication channels (for example, hosting providers, or WhatsApp click-to-chat links initiated by a human operator). We're not responsible for the availability or performance of third-party services outside our control.
These Terms are governed by the laws of India, and disputes will be subject to the jurisdiction of the courts having authority over Chennai, Tamil Nadu, unless otherwise agreed in writing.
Submitting the early-access email form on this website only registers your interest and does not, by itself, constitute acceptance of these Terms. By creating an account or using RTOOS after being given access (for example, as part of a pilot), you agree to these Terms. Where a Pilot Agreement is signed separately, its terms govern your specific pilot alongside these Terms, subject to the order of precedence in Section 9.
We may update these Terms as RTOOS develops. We'll update the "Last updated" date above when we do, and will communicate material changes to active merchants directly where appropriate.
RIXSTO (Proprietor: Ritchie Pulikottil)
602E, CeeDeeYes Chennai Pattinam Apartments, Ammapettai, OMR, Nellikuppam Road
Chennai, Tamil Nadu – 603108, India
Email: pulikottil.ritchie@gmail.com