RTOOS's MVP is built, and we're now onboarding merchants for pilots. There is no fixed subscription plan or standard pricing yet, so this page describes the general approach rather than a fixed refund schedule. Commercial terms for a specific pilot — including whether it's free, paid, or a limited test batch — are set out individually in that merchant's Pilot Agreement or invoice.
RTOOS pilots are onboarded on a case-by-case basis. Depending on what's agreed with each merchant, a pilot may be:
There is no public pricing page or self-serve subscription at this stage — every pilot is set up directly with our team.
If you're taking part in a free pilot, you can stop at any time by letting us know at the contact details below — there's no charge to cancel a free pilot. If you're on a paid pilot, cancellation terms (including any notice period) will be set out in your Pilot Agreement or invoice, since these depend on the specific scope agreed for that pilot.
Because there's currently no standard subscription or fixed-plan billing, we don't have a generic refund schedule to publish here. If you've made a payment for a pilot and believe a refund is warranted (for example, the agreed scope wasn't delivered), contact us at the email below. We will review the request in accordance with the applicable Pilot Agreement or invoice and applicable law.
As RTOOS moves beyond the pilot stage and introduces standard pricing or subscription plans, we'll publish specific, accurate refund and cancellation terms on this page ahead of that change. We won't retroactively apply new terms to pilots already agreed under different terms.
RIXSTO (Proprietor: Ritchie Pulikottil)
602E, CeeDeeYes Chennai Pattinam Apartments, Ammapettai, OMR, Nellikuppam Road
Chennai, Tamil Nadu – 603108, India
Email: pulikottil.ritchie@gmail.com